11.1 A student who is unable to attend a scheduled online lesson, course, or period of instruction within lesson block must inform the teacher concerned and the TeachMe2 administration, regarding the refund of tuition fees, according to the conditions specified in clause 11.2.

11.2 Once the student has undertaken the step of cancellation as described in clause 11.1 above, the following refund conditions will apply:
 
a. Cancellation at least 7 days ( 7 days or more) before the scheduled start of a particular lesson, course, or period of instruction- full refund.
 
b. Cancellation at least 2 days ( 2 to 6 days) before the scheduled start of a particular lesson, course or period of instruction- 50% refund
 
c. Cancellation less than 2 days (1 day to the day of the lesson) before the scheduled start of a particular lesson, course or period of instruction- no refund.
 
11.3 The refund of tuition fee for cancelled lessons will be calculated as the advertised total tuition fee divided by the number of online lessons included in that tuition fee, multiplied by the number of cancelled online lessons, if the student provided the required 7 day notification.( clause 11.2 a).
 
11.3.1 In the case of a 50% refund for a cancelled lesson (clause 11.2 b), the calculation is as for clause 11.3 above, but the refund amount is divided by two.
 
11.4 A student may apply to reschedule a particular lesson, course or period of instruction within a teaching block by communicating this message to their teacher. It is up to teacher discretion as to whether the reschedule request is granted or not.

a. If rescheduling is not possible, and the student cannot attend the lesson, period of instruction or course, then the student must cancel their enrolment in that lesson, period of instruction or course according to the provisions in clause 11.2 above.
 
b. If a student does not attend a lesson, course or period of instruction as scheduled by their teacher, and without prior notification to the teacher and administration of their non-attendance for that lesson, course or period of instruction within a teaching block, then that student will be deemed to have cancelled their lesson, course or period of instruction within that teaching block according to clause 11.2 c and is not entitled to a refund of their tuition fee for that lesson, course or period of instruction within the relevant teaching block.
 
11.5 If a student or students decide/s not to attend a lesson, course, or period of instruction rescheduled by the teacher then they are entitled to a full refund of the payment they made for that rescheduled lesson, course or period of instruction in which they were originally enrolled .